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Frequently asked questions
What is the return policy?
At 52^STORE, your satisfaction is our highest priority. We have crafted this Return Policy in accordance with the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020, as mandated by the Government of India, to ensure a fair, transparent, and hassle-free experience for every customer.
Eligibility for Returns
You may request a return within 7 days of the delivery date. To be eligible for a return, the product must be unused, unopened, and in its original packaging with all seals, labels, and tags intact. Products that have been opened, used, or tampered with cannot be accepted as returns due to hygiene and safety regulations applicable to skincare and beauty products in India.
Non-Returnable Items
- Opened or used skincare and beauty products
- Items purchased during clearance, flash sales, or special promotional events
- Products damaged due to misuse, negligence, or improper storage by the customer
- Gift cards and digital products
How to Initiate a Return
- Email us at support@52store.in within 7 days of delivery with your order number, reason for return, and supporting photographs if the product is damaged or defective.
- Our customer support team will review your request within 2 business days and notify you of the approval or rejection of your return.
- If approved, we will arrange a reverse pickup from your registered delivery address at no additional cost to you.
- Once the returned item is received and inspected at our facility, we will notify you of the status of your refund.
Refund Process
Refunds will be processed within 5–7 business days after the returned product passes our quality inspection. The refund will be credited to your original payment method — whether UPI, credit/debit card, net banking, or wallet. Please note that depending on your bank or payment provider, it may take an additional 3–5 business days for the amount to reflect in your account.
In cases where the product is found to be defective or incorrectly delivered, 52^STORE will bear the full cost of return shipping and offer either a full refund or a replacement, as per your preference.
Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery with photographic evidence. We will prioritize such cases and resolve them swiftly in compliance with your rights under the Consumer Protection Act, 2019.
Your Consumer Rights
As a consumer in India, you are entitled to protection against unfair trade practices and defective goods. If you feel your concern has not been addressed adequately, you may escalate the matter to the National Consumer Helpline at 1800-11-4000 or file a complaint on the Consumer Online Resource and Empowerment (CORE) portal at consumerhelpline.gov.in.
At 52^STORE, we are committed to delivering a premium experience — from the moment you shop to the moment you are completely satisfied.
Are any purchases final sale?
At 52^STORE, most purchases are eligible for return or exchange — however, certain items are considered final sale by nature.
Sealed skincare and beauty products that have been opened or used cannot be returned for hygiene and safety reasons. Items marked as "Final Sale" at the time of purchase are also non-returnable.
Here's a quick overview:
- Opened skincare or beauty products — final sale
- Discounted items marked non-returnable — final sale
- Customised or personalised orders — final sale
- Gift cards — non-refundable by default
For all other purchases, returns or exchanges are accepted within our standard policy period, provided items are unused, in original packaging, and accompanied by proof of purchase.
If you're unsure whether your order qualifies, reach out to our support team before initiating a return. We're happy to help.
When will I get my order?
Orders are typically processed within 1–2 business days. Standard delivery across India takes 4–7 business days depending on your location. Metro cities such as Mumbai, Delhi, Bengaluru, and Hyderabad may receive orders sooner. Once your order is shipped, you will receive a tracking link via email and SMS. For any delays, please reach out to us at support@52store.in and we will assist you promptly.
Where are your products manufactured?
Our products are carefully curated and sourced from trusted manufacturers who meet stringent quality and safety standards. We partner with both Indian and internationally certified manufacturers who comply with Good Manufacturing Practices (GMP). Every product undergoes quality checks before being made available on 52^STORE, ensuring you receive only premium, safe, and effective skincare and beauty products.
✦ Crafted for the Discerning Few ✦ Luxury Meets Efficacy ✦ Skin That Speaks for Itself ✦ Formulated with Precision ✦ Elevate Your Ritual ✦ Where Science Meets Opulence ✦ Exclusively Yours